RELIABLE AND SECURE LINUX WEB HOSTING

If your site isn't available 99.9% of the time within a given month, we will give you a pro-rated credit for the time.

While we rarely have server issues that result in downtime, we admit that it short lapses in service can happen. When they do, you shouldn't have to pay. Which is why we drafted our unique 99.9% Uptime Guarantee. Many hosts offer "uptime guarantees" but make no mention of what happens if they don't meet their posted uptime figure. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our 99.9% window.

Please note that this guarantee applies only to unscheduled outages. Occassional planned server/network maintence may be necessary. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.

Service credits are calculated as follows:

• Between 0 minutes and 45 minutes downtime per month (100% - 99.9% uptime) : No credit
• Between 45 minutes and 3 hours 30 minutes downtime per month (99.9% - 99.5% uptime) : 5% credit
• Between 3 hours 30 minutes and 7 hours 15 minutes downtime per month (99.5% - 99% uptime) : 10% credit
• Between 7 hours 15 minutes and 14 hours 30 minutes downtime per month (99% - 98% uptime) : 15% credit
• Between 14 hours 30 minutes and 1.5 days downtime per month (98% - 95% uptime) : 25% credit
• Greater than 1.5 days downtime per month (less than 95% uptime) : 100% credit

Contact our billing department to request a service credit in accordance with our Site Availability Guarantee.

15 Day Money Back Guarantee

If for any reason you are unsatisfied with our service within your first 15 days, simply notify us and your contract fees will be reversed. No advanced notification required, no paperwork, no red tape, no catches whatsoever.

If you wish to request a refund within the 15 days of having your services activated, please submit a ticket to our billing department. As long as the ticket is submitted within the 15 days, you are eligible for a refund. A billing staff will reply to your ticket and notify you through the ticket when the amount(s) have been refunded to you. Refunds will not be handled through any other form of communication, support, or any other departments.

Note that the 15 day period ends exactly 15 days from the day on which account was originally activated (not the day the order was placed) and only apply to new orders.